Terms & Conditions – SMM -- LUCA Provider

By using SMM -- LUCA Provider, you agree to all terms written below. If you do not agree, please stop using our services immediately.

1. General Information

SMM -- LUCA Provider provides digital marketing services as a reseller through third-party providers. We are not affiliated with Instagram, Facebook, TikTok, YouTube, Twitter, or any social media platform. We are not responsible for any bans, restrictions, or actions taken by social networks against your account or content.

2. User Account Responsibility

Users are responsible for:

Keeping login details secure

All activity performed on their account

Submitting correct order information

We are not responsible for any loss caused by account misuse, hacking, or user negligence.

3. No Refund Policy

All payments and balances added to your account are final and non-refundable.

No refund will be issued for:

Wrong payments

Accidental deposits

Unused balance

Slow delivery

Dissatisfaction with results

Please add funds carefully.

4. No Refill / No Refund Services

Services marked as "No Refill" or "No Refund" are strictly final.

In such services:

No refill will be provided

No refund will be granted

Any loss is the user’s responsibility

Read service descriptions carefully before ordering.

5. Partial Orders Policy

If an order is partially completed due to system error, provider issue, or any technical reason:

The remaining quantity will not be refilled

No refund will be issued

No re-order will be provided

Partial delivery is not eligible for compensation.

6. Order Cancellation Policy

Once an order is placed:

It cannot be cancelled

It cannot be modified

It cannot be reversed

This applies whether the order is pending, processing, or completed.

7. Refill & Cancel Support

All refill and Cancel requests may take:

24–72 hours (standard time)

Up to 5–10 working days in special cases

Support response time may vary based on workload and provider delays.

8. Invalid Orders & No Support Cases

We do not provide support or refunds for orders placed with:

Incorrect links or usernames

Private accounts

Deleted posts/videos

Changed usernames

Blocked or unavailable content

Make sure everything is public and correct before ordering.

9. Misbehavior & Abuse Policy

Any user who:

Abuses admin or support staff

Uses offensive language

Spams tickets or messages

Threatens staff

Will have their account suspended or permanently banned without warning. No refund will be issued in such cases.

10. Service Changes & Agreement

SMM -- LUCA Provider has the full right to:

Modify prices

Change services

Update delivery time

Change terms at any time

By using our website, you confirm that you have read and agreed to all policies.

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